 |
|
The source of the best business, financial and legal news |
|
|
||||
|
||||
|
||||
|
|
|
|
|
 | |
| |
 |
Business Informations |
|
|
|
Words. Words. Words.
They're only words. Some believe the school-yard taunt: "Sticks and stones can break my bones, but words can never hurt me." They're wrong. Words can hurt you in the workplace. I'm not referring to the caustic ones spoken (or received) tainted with sarcasm, irritation, anger or frustration, carrying an emotional punch. I'm talking about simple, everyday, normal word choices. These words, like black ice, are not an obvious danger at first glance. But, they can impact your results. So, user-beware. Words create impressions, images and expectations. They build psychological connections. They influence how we think. Since thoughts determine actions, there's a powerful connection between the words we use and the results we get. Think about these two words: spend and invest. Would you like your bank to spend your money or invest it? Since spending implies the money is gone, you probably want a bank that invests. Now apply these same words to corporate budgets and see how that influences thinking. Early in my career, I saw budgets as allocated company money I had permission to spend. And I did spend it. I never thought of budgets as investing in the company's future until I was given profit and loss accountability for a new department and discovered my flawed thinking. I learned that in order to grow the department, I needed to budget with an investment mentality. Shifting words shifted my thinking and my results. Try these words: problem and challenge. Would you rather a boss see your mistake as a problem or as a challenge? It's more than semantics. Problems are fixed; challenges are met. Different words evoke different feelings. I have a more positive frame of mind meeting a challenge than fixing a problem. But a word of caution. I'm not suggesting you play the buzz-word game like a colleague of mine who walked into my office saying, "Do I have an opportunity for you." We both knew differently. Here are two favorites: bodies and people. As a young manager, I was jolted every time I heard another manager talking about how many "bodies" they needed, or putting "butts in seats." Later, I learned many of those managers struggled with departmental morale problems. I could understand why if they saw people as interchangeable pieces to a puzzle rather than individuals playing an important role in their departments. I realized the words I use to think and talk about my workload, my goals, my projects and the people I worked with influenced my thoughts and actions about them. So, I changed my words. If I say I work "for" someone I have a different vision about my work-life than if I work "with" them; same with my staff working with, not for me. Poorly chosen words can kill enthusiasm, impact self-esteem, lower expectations and hold people back. Well chosen ones can motivate, offer hope, create vision, impact thinking and alter results. I learned in twenty years in management my words have power over my thoughts and actions. They also impact and influence people I speak them to. If you want to be winning at working, learn to harness your word power to work for, not against you; select words that create a visual of the desired outcome; and choose each word as if it mattered. You might be surprised how much it does. Want better results? Check your words. (c) 2004 Nan S. Russell. All rights reserved. Sign up to receive Nan's free biweekly eColumn at http://www.winningatworking.com. Nan Russell has spent over twenty years in management, most recently with QVC as a Vice President. She has held leadership positions in Human Resource Development, Communication, Marketing and line Management. Nan has a B.A. from Stanford University and M.A. from the University of Michigan. Currently working on her first book, Winning at Working: 10 Lessons Shared, Nan is a writer, columnist, small business owner, and on-line instructor. Visit http://www.nanrussell.com or contact Nan at info@nanrussell.com.
MORE RESOURCES:
careers employment - Google News |
|
|
|
RELATED ARTICLES
Energizing Synergy Would you like to have more energy and synergy in your job and career? If you are not enjoying work the way you used to and if you would like to contribute in a manner that produces more results with less effort, then Energizing Synergy is what you need to cultivate.Be honest with yourself for a moment and answer the following questions: Are you energized or drained at the end of a workday?Are you out of sync with the business direction the company is taking, and do you understand the business rationales for any new changes?Do you do your part to promote an upbeat and positive work environment?Are you constantly learning at work? ENERGYEnergy is the effort you vigorously exert to accomplish a task or to do your work. Auto-Disqualification - When Your Resume Never Reaches the Decision Maker How would you know if your resume did or didn't reach the appropriate decision maker? You can truly never know for certain. However, there are steps you can take to ensure that your resume does not get "auto-disqualified", or provide obvious reasons not to be hired. Resurgence of the Time Sheet: Why You Should Write Down Your Workday Activities One day I walked into my boss's office and said, " I think all staff should do a time sheet, including you, from now on." I definitely surprised her but the results of this request certainly got the attention of all of our staff. What To Do When You Get Caught Surfing By The Boss! It has been a long morning and you need a mental break. You start thinking of your weekend plans and jump on your messaging program to make plans with a friend. Can Nurses Be Entrepreneurs? Yes, Nurses can be entrepreneurs. In today's market place nursing has a unique service to offer not only to hospitals but nursing homes, private care and doctor offices. Dont Be Defeated - Be Empowered Taking a job out of fear and desperation will never satisfy you for very long, nor will it last all that long either, and before you know it your back to square one. As I said; a job is nothing more than "just over broke", and who wants to live like that!I realize how desperate situations in life can be; I lived that existance for many years, fighting and struggling just to make ends meet, if I was lucky. Day Trading - The Ultimate Work-From-Home Job? Ever dreamt of giving up the daily grind? Want to strike out on your own and work from home, but don't know what you could possibly do to make a living? Full time Nasdaq trader Harvey Walsh wondered just that, and now he asks "Is day trading the ultimate work from home job"?We've probably all had the same thought at some time or another, as we trudge off towards another day at work - the same work we've been doing day in day out for years - "surely there has to be a better way?" Slaving away to make somebody else rich just doesn't seem right somehow, but what alternative? Setting up a new business, or buying an established one, are both expensive and risky prospects. So how can the disenchanted employee ever hope to make the switch from wage-slave to total independence?Those are thoughts I had almost every day, before I quit the safety of full time employment and decided to strike out on my own. The Night Worker In the process of musing about our perennially awake world for my Social Psych blog, I started to think about our present work world and how its operations have changed the lives of millions of workers.I manage a 24/7 emergency crew (mental health). What Your Guidance Counselor, Career Counselor, and Own Mother Probably Never Told You... The alarm clock jars you awake at some insanely early hour. As you hit the snooze button you think, "there's gotta be a better way to make a living. Working On A Farm In Kent Being a student, a person needs to look for summer jobs, to keep up with the expenses for school and fun activities. This task is not always easy, especially when you are studying at an American branch university and you have to pay tuition as well. Write And Get Hired Want to get hired faster than up to 97% of other job seekers?Well, you can. By doing two simple things almost nobody else is doing:1) write down a job search goal and2) read it out loud 10 times a day. 8 "Thurvival Skills" for 05 Just what is a "thurvival skill?" It's a skill that let's you thrive and survive at the same time. In today's economy it's not enough to just be good. How To Write A Resume, Avoid These Resume Mistakes HOW TO WRITE A RESUME-MISTAKE #1NEVER USE THE WRONG PAPER! What kind of paper should you choose when typing your resume? The color of paper you will want to use will be white or ivory. You will also want to type your resume on a heavier paper, such as a 20 lb. Finally Revealed: The Top 7 Resume Killers? During my job search I read dozens of books and articles took programs and evensat at the feet of two of the most experienced Human Resource professionals. In afew moments, you will learn the real keys to standing out and rising above thenorm. Get Dressed and Get Hired Tying a tie properly may tie you to your next employer. A properly tied tie is essential to a good first impression. How to Write a Simple Job Description 1.0 A timely reminderIn a recent decision in a New South Wales court it was found that an employee was psychologically injured and that contributing factors such as not having a job description and controlling management behaviours were responsible. Dynamic Pre-Hiring Practices The pre-hiring process can be a challenge. Much time and energy can be invested and in the end, wasted, if your approach is not focused, deliberate, and specific. The Hidden Job Market: Real or Imagined? The hidden job market has been touted as the place to go if you want to find the best jobs. It's been said that this sector of the job market accounts for seventy-five percent of all the job openings out there. Skilled Mechanic Wage Study Review Well what is a good mechanic worth these days? You cannot place a value on them simply as labor units as they teach in management school, they are worth more than money. So why not treat them with respect and dignity and pay them what they are worth, we believe that the national averages are too low. Avoid a Three-ring Circus with These New Interviewing Strategies I referenced the circus because I just finished another interviewing book that recommends asking for the job before leaving the interview. I can envision up to 15 qualified professionals each asking the interviewer for the job.
|
| home | site map |
| © 2006 |
|
|
|
|
|
|
||||
|
||||
|
