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Business Leadership: How Much is in Your Credibility Bank Account?
Business leaders have more than a title on their doors. They also have the trust and confidence of those who work for them; who work with them; and who buy from them. Each leader begins with credits in his Credibility Bank Account. That amount varies based on the leader's qualifications, reputation and personal style. Every day, deposits (positive experiences) and withdrawals (disappointments) are made into this account. Do you know how to manage their credibility account - Your workplace and marketplace relationships? Here are 10 strategies to build your worth. Know thyself and others. Attend to the little things. Clarify expectations. Have a strong, not a big, ego. Avoid the blame game. Apologize sincerely. Be consistent. Do what you say you're going to do. Pass the Carl Sandburg test. Periodically do a credibility check.
Marcia Zidle, the 'people smarts' coach, works with business leaders to quickly solve their people management headaches so they can concentrate on their #1 job to grow and increase profits. She offers free help through Leadership Briefing, a weekly e-newsletter with practical tips on leadership style, employee motivation, recruitment and retention and relationship management. Subscribe by going to http://leadershiphooks.com/ and get the bonus report "61 Leadership Time Savers and Life Savers". Marcia is the author of the What Really Works Handbooks resources for managers on the front line and the Power-by-the-Hour programs fast, convenient, real life, affordable courses for leadership and staff development. She is available for media interviews, conference presentations and panel discussions on the hottest issues affecting the workplace today. Contact Marcia at 800-971-7619.
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Comment by Frank O'Donnell
